目录
 前辅文
 PART I Business Correspondence
  Chapter 1 Structure and Layout of a Business Letter
   1. Introduction
   2. Principles of good business writing
   3. Parts of a business letter
   4. Layout of a business letter
   5. Format of an envelope
   6. Exercises
  Chapter 2 Enquiry and Replies
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 3 Offers and Counter-offers
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 4 Orders and Their Fulfillment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 5 Packing
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 6 Insurance
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 7 Shipment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 8 Payment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 9 Complaints and Claims
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 10 Agency
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
 PART II Business Contracts
  Chapter 11 International Business Contracts
   1. Introduction
   2. Technical terms
   3. Sample contracts
   4. Exercises
 PART III Other Practical Business Writing
  Chapter 12 Miscellaneous Writing Samples
   1. Introduction
   2. Samples letters
   3. Exercises
 前辅文
 PART I Business Correspondence
  Chapter 1 Structure and Layout of a Business Letter
   1. Introduction
   2. Principles of good business writing
   3. Parts of a business letter
   4. Layout of a business letter
   5. Format of an envelope
   6. Exercises
  Chapter 2 Enquiry and Replies
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 3 Offers and Counter-offers
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 4 Orders and Their Fulfillment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 5 Packing
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 6 Insurance
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 7 Shipment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 8 Payment
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 9 Complaints and Claims
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
  Chapter 10 Agency
   1. Related information
   2. Technical terms
   3. Sample letters
   4. Exercises
 PART II Business Contracts
  Chapter 11 International Business Contracts
   1. Introduction
   2. Technical terms
   3. Sample contracts
   4. Exercises
 PART III Other Practical Business Writing
  Chapter 12 Miscellaneous Writing Samples
   1. Introduction
   2. Samples letters
   3. Exercises